Privacy Policy

Who we are

This website is operated by Norfolk Building Group Ltd, registered in England and Wales (company number 14873688), with its registered office and operating facility at Unit 7 & 8 Santareen Road, Tharston Road Industrial Estate, Tharston, Norfolk, NR15 2NZ. For the purposes of UK data protection law, Norfolk Building Group Ltd is the data controller for personal information collected through this site.

What we collect

We collect the personal information you choose to provide through our contact and tender enquiry forms: your name, business email address, telephone number, company name, service requirements, and project specifications. Our contact form is powered by Netlify Forms, which securely processes submissions and applies automated spam filtering before forwarding enquiries to our commercial management team.

Cookies and website analytics

This website uses essential cookies required for site stability and security. With your permission, we also use analytics cookies and session measurement tools provided by Microsoft Clarity to analyse how visitors navigate our commercial specifications, review case studies, and interact with page layouts.

This information is anonymised, with IP masking and data truncation applied before storage. Analytics cookies (such as _clck and _clsk) are strictly non-essential and are only loaded if you choose to click "Accept" on our cookie preferences banner. If you click "Decline", no analytics scripts or third-party tracking cookies will be activated.

You can review or modify your cookie preferences at any time by clicking the button below or by selecting "Cookie Settings" in the website footer:

How we use it and our lawful basis

We use enquiry information solely to respond to your request, prepare tender documentation, and discuss commercial construction projects with you. Our lawful basis for processing is our legitimate interest in managing commercial contracting enquiries, and, where you request a quotation, taking steps prior to entering into a formal contract. For website analytics cookies, our lawful basis is your affirmative consent given via our cookie preferences banner.

Who we share it with

We do not sell your personal information or share it with third parties for marketing purposes. This website is hosted by Netlify (Netlify, Inc.), which processes and securely stores contact form submissions. Where you have consented to analytics, anonymised interaction data is processed by Microsoft Clarity under standard contractual clauses and data protection agreements. We may also disclose information where required by applicable UK law.

How long we keep it

We keep enquiry correspondence for as long as is necessary to deal with your enquiry and for a reasonable period afterwards for our business records, after which it is deleted.

Your rights

Under UK data protection law you have the right to access the personal information we hold about you, to ask us to correct or delete it, to object to or restrict our processing of it, and to data portability. To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ico.org.uk) if you are unhappy with how we have handled your information.

Contact us

For any privacy question or request, email info@norfolkgroup.co.uk or write to us at the workshop address above.